Customer Service Charters

Customer Service Charter for Clients

• The Employment Solutions staff will have the skills and knowledge they need to assist you
• Your Service Delivery Plan will be implemented in a timely manner
• Your calls will be returned promptly
• Your counsellor will have your best interest at heart
• Your counsellor will listen to you
• Your input will make a difference
• Your counsellor will provide services that are non-judgmental and sensitive to your individual needs
• Your choices will be respected
• Employment Solutions embraces diversity and welcomes Newcomers to Canada

Because we hold these values, we pledge to do our best for you!

Customer Service Charter for Employers

• Employment Solutions staff will listen to your needs
• Your calls will be returned promptly
• Employment Solutions staff will assist you in finding the best candidate for the job
• Employment Solutions staff will conduct follow up meetings to ensure success of placements
• Employment Solutions will honour employer relationships

Because we hold these values, we pledge to do our best for you!