Inbound Customer Service, Technical Support and Sales Representatives

Sitel , St. Catharines ON

Job Description

Get paid $15/hr for having evening availability!
About Us
Are you looking to expand your career with a company that puts their people first? A company that offers opportunities for growth and development? Then Sitel is the place for you!
Sitel collaborates with some of the best-known global brands to harness the industry’s transformation and help consistently deliver outstanding customer experiences. Sitel is one of the world’s leading outsourcing providers of customer experience management. With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries.
Sitel is a Company of Acticall Sitel Group:
Acticall Sitel Group combines comprehensive customer care capabilities and unparalleled digital, training and technology expertise across industries. With subsidiaries such as Sitel, The Social Client, Learning Tribes, Extens Consulting and Novagile, Acticall Sitel Group can be leveraged across geographies, verticals and all stages of the end-to-end customer journey, helping clients effectively harness the industry’s explosive digital transformation and consistently deliver outstanding customer experiences.

What we offer:
Shift differentials – earn up to $15 per hour for working a 3:30pm to Midnight shift on our Technical Support campaign, once training is completed.
Paid professional training (starting day 1 of training)
Full-time shifts (40-44 hours/week – paid overtime after 44 hours/week)
Uncapped sales and/or collections bonus potential (varies by client). Our average collectors take home an extra $500 per month, with our top collectors earning over $1200 extra per month! Our top Account Services associate got paid $3200 in bonus last month!
Great and affordable benefits to include medical, dental, and vision
RRSP Contribution
Sitel Rewards Program – earn points for anniversaries, birthdays, referrals and performance (cash in for AWESOME prizes)
Fun team environment
Local employee discounts
Strong community involvement

Summary of Primary Job Responsibilities
As a Customer Service Representative you will handle inbound calls within guidelines/goals established by the client and management. This position requires excellent communication skills; an enthusiastic approach to customer interactions; the ability to effectively handle information requests, compliments and complaints with a positive attitude and attention to detail.
If you possess these skills and you are ready to enjoy our high energy environment with the opportunity for career advancement we are excited to invite you to apply!

Education Required

High School Diploma or equivalent

Skills Required

Must have excellent customer service skills
Strong vebal and written communication skills in English
Knowledge of computers and ability to navigate between several screens in a timely fashion while entering accurate and detailed information (able to type a minimum of 20 words per minute)
Dependable and reliable
Enjoy a goal oriented environment
The ability to interact positively with peers and supervisors
Handle stressful situations with professionalism is a must
Prefer 6 months of customer service experience. Call center experience a plus.
Available to work various schedules
High school diploma or equivalent

Experience Required

6 months customer service experience preferred, call centre experience a plus!

How to Apply

It is often said that it is not the work you do but who you do the work with that makes a job enjoyable. The best place to work is one that allows you to learn new skills, make new lifelong friends and get involved in community activities. That is Sitel St. Catharines.

To apply, please visit our website, to complete an online application, or, send your resume to

Our recruiting area is open from 9am to 4:30pm, Monday through Friday. You are welcome to come in and apply in person, meet a manager to discuss your interest in Sitel.

We wish to thank all applicants for their interest and effort in applying for this position, however; only candidates selected for interviews will be contacted.
A criminal background check will be conducted as part of the hiring process

Sitel is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted by a Recruiter for an opportunity for an interview, please advise us of any accommodations needed to ensure your accessibility needs are met throughout this process. Any information received relating to accommodation will be addressed confidentially.

Pay Rate: earn up to $15 per hour for working a 3:30pm to Midnight shift