Job Description
Job ID: 242462
Division: ServiceOntario
City: Sarnia
Language of Position(s): Bilingual English/French
Job Term: 2 Temporary assignments/contracts up to 12 months with possibility of extension
Job Code: 95423 – Customer Service Rep 2
Salary: $28.81 – $33.40 Per hour*
Posting Status: Open Targeted
What we offer:
ServiceOntario offers a training program that will help you be successful in the role. Join our team in Sarnia, where you will be supported to delivering fast and friendly services.
Learn about the Customer Service Representative role
About the job
- provide onsitequality customer services in person, by providing timely and accurate information related to government programs, products and services
- process applications and renewals
- provide information about government services
- collect payments and issue receipts
- resolve customer inquiries
- stay current on policies and procedures
- Learn about the services we offer
Skills Required
What you bring to the team
Mandatory requirements
• You must possess oral French language skills at the advanced level. Your proficiency level will be confirmed before hire.
Exceptional customer service must have:
- Customer focus to provide optimum service, explain information and meet customer needs resulting in a positive experience.
- Thinking skillsto probe for information, assess situations, and take appropriate actions.
- Computer proficiencyand ability to use Microsoft Office, database programs, and operation of specialized equipment.
- Math skills to handle cash, operate cash register and point of sale machines to process transactions
- Effective communication to explain guidelines and procedures, write concise correspondence, apply empathy and patience to meet customer needs.
- Team collaboration to work well with colleagues in a team environment.
Don’t meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How to Apply
How to apply:
- You must apply online by visiting ontario.ca/careers. You must enter the job id number 242462 in the Job ID search field to locate the job ad.
- Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
- Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
- Read the job descriptionto make sure you understand this job.
- OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
- If you require a disability related accommodation in order to participate in the recruitment process, please Contact Usto provide your contact information. Recruitment services team will contact you within 48 hours.