Job Description

Are you passionate about fashion and the environment? Join our customer care team for industry-leading sustainable brand. Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to build strong relationships with their customers. We want people who have an excellent personality, empathy and strong work ethic.
Our people are our greatest asset. Once you join our team, we invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals.

About You
 You have strong communication skills, both verbal and written with intelligible English
 You are inspired and motivated by shaping a sustainable future
 You are a style guru and fashionista
 You have the ability to multi-task
 You are eager to advance your career with a reliable company
 You can problem solve with a can-do attitude
 You enjoy working with a team as well as independently
 You are 18+ years of age
 You have a high school diploma (higher education preferred)
 You live in Canada
 You are able to commit to 40hrs per week
 You pass a criminal background check

About The Job
 Handle inbound service calls
 Drive customer satisfaction through voice, chat, and/or email communications
 Navigate through multiple systems
 Ongoing training and skill development

About The Benefits
 Paid professional training
 Employee discounts
 RRSP with company match
 Growth opportunities through various development programs
 SitelFit wellness program
 Job stability
 Life-long skills and experience
 Excellent work culture

Equipment Requirements:
 Desktop Computer with Windows 10 (Apple/Mac, Tablets, Winbooks, Smart devices, Windows Mini PCs,
Chromebook & Android systems are not compatible)
 Dual monitors
 4GB RAM or greater
 i5 Processor or greater

Internet – Minimum Specifications:
 Internet speed – 5.0 Mbps download speed and 3.0Mbps upload speed
 ISP must be highly stable with no packet loss and latency under 150ms
 Home Router with wired link to PC

How to Apply

Please click the link below and follow the instructions:

All positions are Work From Home.  Please note we have a new application link

We have a non-standard application process. To kick things off, our application includes an assessment that covers the questions we would typically ask at the start of an interview and shows you what a day in the life is like at Sitel. This speeds up the process and helps us get to know you better. After you apply, one of our recruiters will contact you for an interview.

For more services, please call 289-488-1800 or 905-788-3751 to speak to an Employment Advisor about how our services can help you find the job you want, for free!

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