Job Description

Sitel St. Catharines wants you! We are hiring permanent full-time Customer Service Reps to support a well-known mobility company.

This is an onsite position with the potential to temporarily work from home after training and transition. While working on site, the health and safety of our team is our highest priority. We have implemented the following:

• All associates complete a daily Health and Wellness Survey prior to the start of their shift
• Temperature Checks are required for all individuals entering the building
• Masks are required in all common areas while onsite
• Increased cleaning of all high touch surfaces is in effect

What Are We Looking For in You?

  • WOW Customers over the phone, online chat, or email
  • Ability to multi-task and adapt to changes quickly
  • Enthusiasm and a Be BOLD attitude with great customer service skills
  • A problem solver with keen attention to detail
  • A WORK Together approach with open communication, excellence in service, integrity, and accountability
  • Knows how to address customer concerns creatively and share feedback with other teammates
  • Build TRUST by working as a team member, as well as independently, with minimal supervision
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfiedWhat Should You Expect From Us?
  • Paid training from day one
  • Tons of growth opportunity (93% of our non-agent positions are filled internally)
  • A leadership team that hears your voice; we know that when we WORK
  • Together we can accomplish so much more
  • Access to some pretty cool tools and resources
  • A feeling of accomplishment when you WOW Customers
  • Ongoing training designed to improve customer experience and business performance
  • Fun team environment where we work hard to Build TRUST every single dayBut That’s Not All!

Here are a few perks you’ll enjoy when you join the Sitel team:

  • Comprehensive Health Benefits Package for Full Time Regular (Health, Vision, Dental, plus more)
  • Strong Community Involvement
  • RRSP Contribution Package
  • Full-time shifts (40-44 hours/week – paid overtime after 44 hours/week
  • Sitel Employee Discounts

Credentials Required

  • Must Eligible to work in Canada
  • Must be able to commit to 40hrs per week
  • Must live within 50 km of St. Catharines, ON
  • Criminal Background check will be conducted as part of the hiring process
  • Minimum of 18 years of age

Education Required

High school diploma or GED equivalent

Experience Required

1-2yrs in Customer Service

How to Apply

Please apply online at https://jobs.sitel.com/job/Virtual-Customer-Service-Representative-ON/669232100/

Please ensure the job title is in the email subject line to ensure proper application destination.

For more services, please call 289-488-1800 or 905-788-3751 to speak to an Employment Advisor about how our services can help you find the job you want, for free!

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