Job Description

The Digital Channel Customer Service Representative will provide exceptional customer support to eCommerce customers. You will support customers on various browsers on desktops and mobile devices (PC/androids and iOS).

What makes you unique:

  • You have an outstanding customer service and verbal communication skills
  • You are energetic with a drive to succeed
  • You are quick thinking and a problem solver

Responsibility:

  • Upholds quality standards, focusing on accurate and timely delivery of services
  • Receive and manage 50 to 60 calls per day and 8-9 emails per hour.
  • Communicates professionally with internal and external customers.
  • Demonstrates patience, understanding, and empathy

Job Qualification:

  • Passion for driving an exceptional customer experience
  • Minimum of 1 year of customer service experience
  • Active listening and professional verbal communication skills
  • Demonstrate a willingness to learn.
  • Uses time effectively and efficiently
  • Relates well to all kinds of people. Able to build and maintain professional relationships.

Education:

High school or equivalent (Preferred)

Experience:

Customer Service: 1 year (Required)

Call Center: 1 year (Preferred)

Salary: $17.90hr

Benefits:

  • Employee-focused organization.
  • Takes good care of their employees
  • Career growth opportunity.
  • All training included
  • All equipment will be provided

Location: Remote

How to Apply

Please click the link below and follow steps to apply:

https://jobs.mindfieldgroup.com/jobs/7476364-digital-channel-customer-service-representative-welland