Job Description

“What can I do for you?” is your mantra

We’re looking for that person who uses his or her curiosity and attentiveness to every encounter every day.¬† This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a memorable stay.

WHAT YOU’LL DO

Check-in and check-out, verify and detail arrivals and departures, and ensure that internal activities run smoothly.
Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience.
Respond to guests’ requests courteously and efficiently, whether in person, by telephone or by email.
Resolve guest issues and concerns in a proactive, satisfaction-oriented manner.
Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.

Credentials Required

Excellent oral and written communication skills
Fluent in English – another language is an asset
Natural customer service orientation with a positive attitude
Ability to handle difficult situations with professionalism and calm
Strong listening skills to understand guest needs and preferences
Good computer skills and experience with OPERA PMS
Full-time, 30 to 40 hours per week, variable hours. Day, evening and weekend shifts.

Education Required

Diploma in Hospitality, an asset

Skills Required

Excellent oral and written communication skills
Fluent in English – another language is an asset
Natural customer service orientation with a positive attitude
Ability to handle difficult situations with professionalism and calm
Strong listening skills to understand guest needs and preferences
Good computer skills and experience with OPERA PMS

Experience Required

Experience in Hospitality or Customer Service is an asset