Job Description

What will it be like to work for this Hilton Niagara Falls/Fallsview?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected.

If you understand the importance of upholding a brand reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.

What will I be doing?

A Guest Service Agent will ensure all Guests feel cared for, valued and respected. This Team Member welcomes guests to the Hotel and registers them in the best room available according to their preferences. This role is responsible for accurate billing and ensures Guests are provided with hassle free service. The Guest Service Agent reviews the Best Guest Report arrivals and checks for any special requests, review any conference or bus resumes, up sell room types and promote hotel services and amenities. This role is responsible for completing the registration process, code electronic keys and assign appropriate selection of rooms. This Team Member ensures all guests are thanked and offered an invitation to return and wishes of safe travel.


What are we looking for?

A Guest Service Agent serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. We look for demonstration of these values:

H Hospitality – We’re passionate about delivering exceptional guest experiences
I  Integrity – We do the right thing, all the time
L Leadership – We’re leaders in our industry and in our communities
T Teamwork – We’re team players in everything we do
O Ownership – We’re the owners of our actions and decisions
N Now – We operate with a sense of urgency and discipline


  • Previous experience in a Guest Services position is an asset-Not a requirement
  • Previous experience with ONQ systems is an asset, Not a requirement



  • Superb interpersonal and communication skills
  • Effective Problem-Solving Ability
  • Pleasant telephone manner
  • Must be able to accurately communicate in English; verbal and written



  • Required to provide a certificate proving completion of the Health and Safety Awareness Training for Workers (e-course provided by the Ministry of Labour)
  • Must be available to work a variety of all shifts (Days, Afternoons, weekends, long weekends, holidays)
  • Must be able to complete a Criminal Background Check to the hotel’s satisfaction.


This job posting is not exclusive or exhaustive list of all job functions that a Guest Service Agent will be asked to perform from time to time. This list is only a sample; a Guest Service Agent may be required to perform other duties.

Hospitality Fallsview Holdings Inc. is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code. Hospitality Fallsview Holdings Inc. will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.


How to Apply

Please send resume to the following email address, indicating what position you are applying for: