Job Description

Employment Solutions is a division of the Welland Heritage Council and is an Employment Ontario Service Provider for Welland and Pelham. We offer a variety of Employment Advising, training, referral services and job placements for job seekers that are looking for client focused service. We are qualified professionals working passionately to assist individuals secure meaningful employment.

Position Summary:  The purpose of this position is to provide job seekers, employers, and community partners with timely access to Employment Ontario services.  The Job Developer will deliver services in accordance with Employment Ontario Guidelines.  A Job Developer is crucial link between job seeker and employer that will advocate for clients, look at creative solutions to help the client achieve employment and help employers with finding the right person. The job provides a great mix of client support, community outreach work and office based responsibilities


Individual performance expectations will be assigned by management and will be subject to change according the changing needs of the clients, individual and team performance and other factors related to the fulfillment contractual agreements.

The Job Developer may perform any or all of the following duties:

  • Provide support and back up to the Administrative Coordinators
  • Provide service delivery in the Resource Area
  • Provide clients with orientation of agency services, programs and workshops as well as resource and information area –including WHC services
  • Co-ordinate client resources and information including, but not limited to: local labour market, careers and occupations, education and training opportunities and job postings
  • Assist clients in preparation for interviews and job search strategies
  • Provide clients support in assessing qualifications against job requirements
  • Provide information on local training and employment opportunities, job fairs, community service supports, occupation and training requirements
  • Keep abreast of Labour related trends, resources and licensing procedures for regulated fields
  • Maintain accurate and up-to-date case notes and enter information into data base
  • Provide orientation to the workplace – rules and expectations of employers, rights and responsibilities of employees, Canadian workplace culture
  • Provide support, mentoring and coaching during the job search process
  • Provide crisis intervention assistance for clients when needed.
  • Complete client needs assessments to determine suitability for accessing Assisted Services
  • Complete client registration and intake documents, and determine appropriate services based on individual client needs.
  • Provide coaching in job readiness that support successful employment
  • Ensure clients participate in customer service surveys to rate the services that we provide
  • Complete exit interviews with clients and employers
  • Ensure closed files are in compliance with Employment Ontario Guidelines
  • Follow up with exited clients at the 3, 6, and 12-month intervals; ensure that participants are linked back into service or other interventions as required.

Group Facilitation:

  • Develop and deliver employment related presentations and workshops on-site, or in the Community as directed by Management.

Community Capacity Building:

  • Assist with Community Outreach and Development activities and initiatives as directed by Management.


  • Attend meetings and networking opportunities throughout the region to promote agency clientele and programs, as directed by Management.
  • Actively promote the organization through approved social media and other outlets, as directed by Management.
  • Assist with organizing, coordinating and promoting special events.

Job Matching Placement and Incentives:

  • Provide a means for employers to attract, recruit and hire employees.
  • Support client job search activity by providing suitable job leads, and following up with employers to advocate on client’s behalf.
  • Conduct outreach to employers to identify and promote opportunities in the “hidden” job market.
  • Research local companies, and maintain employer database.
  • Liaise with employers, community agencies and business organizations to promote mentorship, job matching, and replacement and retention opportunities.
  • Promote, negotiate and coordinate the delivery of Training Incentive Placement Agreements that include the identification of training objectives, commitments, and financial incentives.
  • Link participants with mentors and coaches to provide support during and after job placement.
  • Share information with employers on human resource and other employment related matters.
  • Any other duties as assigned by the Program Manager or the Executive Director.

Education Required

  • Post-secondary education in social services, or related field

Skills Required

  • Excellent written and verbal communication skills
  • Mathematical and oral communication skills
  • Trained in cross cultural communications
  • Knowledge of Ontario Labour standards
  • Knowledge of local Labour market, community agencies and services
  • Knowledge of workplace ethics and standards, job search and interview techniques
  • Advanced skills with MS Office applications including, Word, Excel, PowerPoint, Publisher and Access
  • Group Facilitation experience, as well as the ability to make external presentations
  • Extensive and frequent attention to detail and accuracy when dealing with participants, team members, and employers
  • Ability to organize and coordinate special events
  • Strong written and verbal communications skills; second language would be an asset
  • Police clearance is required.
  • Own vehicle and valid driver’s permit.

Experience Required

  • 3-5 years’ experience in job development, mentorship and/or job matching opportunities for individuals.
  • Minimum 3 years’ experience in social services.

How to Apply

Please send a resume by email to Janet Madume – Executive Director at:

Please add the position in the subject line.

Please call 905-788-3751 or 289-488-1800 to Employment Solutions for more information and how our services can help you find the job you want, for free!

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